PRIVACY POLICY
Last updated: May 2025
Frozen Fists ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
INFORMATION WE COLLECT
When you place an order or create an account, we may collect:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely by Shopify — we do not store card details)
- Order history and preferences
- IP address and browsing data via cookies
HOW WE USE YOUR INFORMATION
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing emails if you have opted in (you may unsubscribe at any time)
- Improve our website and product offerings
- Comply with legal obligations
SHARING YOUR INFORMATION
We do not sell your personal information. We may share it with trusted third parties solely to operate our business, including:
- Shopify (our e-commerce platform)
- Shipping carriers (Canada Post, UPS, etc.) to fulfill orders
- Email service providers for marketing communications
- Analytics providers to understand website usage
All third-party providers are bound by their own privacy policies and are prohibited from using your data for any purpose other than providing services to us.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at team@frozenfists.ca.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at support@frozenfists.com.